ROADHAWKE DC2 DASHCAM - OPERATION AND Q&As

Operation – Using your RoadHawk

Please read the user manual prior to operating your camera. Please watch the video below (it's a video for DC-1 but also relevant for DC-2)

Once your RoadHawk receives power it will start automatically. This means that within seconds of your ignition being turned on your RoadHawk is recording and protecting you.

There are 2 LED’s on the rear of the RoadHawk system, the first is to show the unit is operating (receiving power & recording) and the second is the GPS signal indicator. It can sometimes take a few minutes for the unit to receive a GPS signal.

When the G-force sensor detects an impact, it records a segment of footage where the incident happened on a separate part of the memory card. Potholes and other road obstructions can set off the sensor and create ‘event files’ (see FAQ’s). In order to allow the unit to continually record, it will overwrite the oldest file once full / max event files are reached. Please refer to the Recording Times Chart at the end of this booklet to understand how long the recording will remain on your memory card. If you are involved in an incident and are unsure if there is sufficient memory, it is better to power down the camera and remove the card than risk the evidence being overwritten.

When the data recorded is played through the software, you will see the video, date / time of video, speed of vehicle, G-force data and overlay of vehicle movements on Google Maps* (*internet connection required). It is possible to play back video using your computer’s media player, but you will only see the video.

Maintenance of your camera system

The system itself requires no maintenance. The memory card fitted to your system does however require some maintenance. This is to format the memory card (for details of how to format a memory card, see FAQ’s). Most fleets carry this out as part of the vehicle 4-6 weekly vehicle check as it ensures your memory card is kept in good working order. We highly recommend that this format is carried out as part of this check. For domestic users we suggest every 2 months.

Note: Prior to removing the memory card, ensure the camera is not recording (no power to the unit). Failure to do so may result in corrupt files.

Warranty

Your RoadHawk system is covered by a 2 year no quibble warranty. If you have a problem with your system that cannot be solved by our technical support team, we will replace your camera with a new unit.

What to do in case of an accident

In some cases, even if you have been involved in an accident, it is possible to continue driving, however, unless you can be sure the memory card is of sufficient size as to not overwrite the recording of the incident, we recommend you remove the memory card post-accident and use a spare card for the rest of your journey. (Turn off power to the unit before removing the card). It is extremely important not to allow the SD card to overwrite and risk wiping any accident. This may affect the insurer’s ability to exonerate the driver and the speed to progress the claim.

  • Submitting a video to your insurer is a fairly simple process.
  • Remove memory card from camera (*ensure camera is not powered)
  • Open RoadHawk viewing software (disk supplied)
  • Insert memory card into PC (you may require an SD memory card reader)
  • Your software should now show the files that have been recorded. (how to navigate the software can be found in your RoadHawk manual)

There is a save function next to the file name in the software. You should be able to email the event file to your insurance company. It is important to submit this file as soon as possible following a potential claim and should clearly state your insurance policy / reference number. It is important to always quote the insurer’s reference number in any email sent to them to allow easy transfer to the claims file and avoid the risk of the data becoming detached from the claim and lost.

If you have problems emailing the files or if the insurer needs you to send over a large amount of files, you can do this by using file transfer or cloud websites. Remember: Even if you believe you / your driver may be at fault, submission of the video to your insurer early will allow them to make a rapid assessment of liability - processing the claim in a more efficient manner. This may lead to either exonerating the driver, mitigating the claim (saving you money) or even avoiding a claim together. It is not unusual to find that although it looks as if you are at fault, you have been subject to a staged accident or fraudulent claim.

FAQ’s

Why don’t you have a screen?

The easiest answer is ‘why do you need one?’ In truth, the construction in use regulations for motor vehicles is the main reason. But anything that can distract a driver is not the best solution for a road safety product.

How do I know the camera is pointing in the right direction?

The RoadHawk should be professionally fitted by an authorised Volvo dealer, they will ensure the camera is set up properly.

How do I review the footage?

The SD card is simply put into a computer and the RoadHawk software will show the video, date/ /time, location, impacts and speed of the vehicle. Video can be saved from the software and the memory card formatted here too.

Why format the SD card?

It is recommended the SD memory card is formatted every couple of months. This is general maintenance, keeping the card in full working order and only takes a matter of a couple of minutes from removing the card, formatting in the software and refitting the card.

How to format a memory card:

There is a facility to format the memory card through the software. Simply insert the memory card into your PC or MAC and start the RoadHawk software. The format function is towards the top right of the software screen.

Alternatively:

Using Windows.

  • Go to your Start Button (bottom left of windows) and click on "computer" or "my computer"
  • Put the SD Card in to your computer either by using a built-in card reader or using a USB card reader. When you plug the card in you will see a drive appear like this...
  • Right click on the icon and click on "Format"
  • Ensure allocation size is 32k and structure is FAT32 (exFAT for 64gb and above memory cards)
  • Click "Quick Format" and then click "Start"
  • Wait for the card to finish being formatted and carry on using the card as normal.

If after this process you are still having problems try a full format (as above without the ‘quick format’ box checked.

Please note: When consistently overwriting a SD card, they can fail. SD cards only have a limited amount of read/write cycles and they can go wrong.

Using MAC computer.

  • Insert your SD memory card into your computer's SD slot or SD card reader. Mac OSX should recognise it automatically.
  • Open up the Disk Utility Application and select the SD card. Select "Erase" from the sub-menu. Choose "FAT" from the re-format menu.
  • Wait a few minutes for the format process to fully complete. Once finished, a notification will alert you.
  • Refit the card in your camera

If you have problems formatting using your MAC try www.sdcard.org (SD Formatter 4.0)

My camera is not locking on to GPS:

  • It can take up to 10 minutes in certain circumstances to obtain a GPS signal the first time the camera is used or if the camera has not used for a long period of time.
  • Some vehicles have heated windscreens or special coatings that impede GPS signals. Sat Nav’s and mobile phones have also been known to affect GPS signals. In most cases though there should be an area near the middle of the screen where the camera will operate correctly. Experiment with relocating the camera.
  • The external GPS antenna will give a stronger signal.

I cannot see Google Maps displayed when playing back the video on computer:

  • The computer must be connected to the internet to show Google maps.
  • Virus killing software and some Firewalls can block the RoadHawk viewing software from talking to Google Maps. Go in to the settings of your virus software and ensure RoadHawk is not being blocked.
  • Ensure you have the latest version of your viewing software.

The LED’s are not turning off when the camera is powered down:

  • It should take a few seconds before the camera powers down in order for it to save any files that were recording.
  • If it stays on, the camera will require a firmware update. This normally only affects older cameras. Please contact info@roadhawk.co.uk and we will help you to update the camera.

The camera chimes every few seconds even when not moving:

  • This is normally related to a memory card fault. Formatting the memory card will probably resolve this. Format the SD card using your computer. Information on formatting a memory card is described at the beginning of the FAQ’s.
  • Formatting the SD card will erase all the data and put the camera back to factory default setting.

The 2 LED’s on my camera keep flashing:

  • This is the camera telling you it has detected a memory card problem. Please format the memory card.

Camera says’ SD card or camera error’:

  • This normally indicates the memory card requires formatting. Please ensure you have tried this method before contacting customer support.

My camera creates lots of "Event" files

  • Vehicles with hard suspension or if the quality of the road surface is poor then the camera will naturally make a lot of "Event" files. This is normal operation for the camera and should not be of concern.
  • You can change the sensitivity of the camera’s G-force sensor in the setting menu using the RoadHawk software.
  • If you do not want the camera to make these "Event" files you can put the camera in to "infinite" mode using the software. "infinite" mode will record video on a constant loop but will not create "events".

The camera is not powering up:

  • Check the fuse in the power plug.
  • Check to see if your accessory socket is working with other devices.
  • Try formatting the memory card. A bad sector can affect start up.

The time on video is incorrect:

  • The time and date can be obtained from the GPS signal, the camera needs to lock on to GPS before it can set the correct time/date.
  • You must set your time zone using the settings menu in the RoadHawk viewing software.
  • The software doesn’t allow for the difference between Daylight Saving and British Summer Time.

This needs to be activated manually via the software.

  • Setting the time & date can be found in your user manual.

There is a reflection of video on windscreen:

  • This can happen if the lens is too far away from the windscreen. The adhesive mount works best for getting the lens as close to possible to the glass.
  • Ensure the windscreen is as clean as possible. Be aware that filming directly into the sun can reduce video quality.

The camera continues to record even when I turn the ignition off:

  • Some vehicles have accessory sockets that remain LIVE even when the ignition is off. In this case, you should remove the power cable from the socket when you are not using the vehicle.
  • Hard wiring kits are available should you want to have the camera wired to the ignition of the vehicle.
  • In some cases you may wish to have the camera permanently recording. This is needed if you wish to use the parking mode for your camera (see your manual).

Recording times on DC-2 camera (approx.)

  • These figures are approximate maximum video lengths the card will hold before overwriting the earlier files. Event files can reduce the maximum recording time by up to 1/3rd.
  • Good video quality – with camera set at 480p and a bit rate of 1-4
8GB memory card 6hrs, 25min 90 events
64GB memory card 39hrs 750 events
128GB memory card 78hrs 1500 events
  • Better video quality - with camera set at 720p and a bit rate of 5-8
8GB memory card 3hrs, 15 min 45 events
64GB memory card 18hrs 375 events
128GB memory card 36hrs 750 events
  • Best video quality - with camera set at 1080p and bit rate 9 and above
8GB memory card 1hr, 30min 22 events
64GB memory card 9hrs, 15min 180 events
128GB memory card 18hrs, 30min 375 events


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