Please read the user manual prior to operating your camera. Please watch the video below (it's a video for DC-1 but also relevant for DC-2)
Once your RoadHawk receives power it will start automatically. This means that within seconds of your ignition being turned on your RoadHawk is recording and protecting you.
There are 2 LED’s on the rear of the RoadHawk system, the first is to show the unit is operating (receiving power & recording) and the second is the GPS signal indicator. It can sometimes take a few minutes for the unit to receive a GPS signal.
When the G-force sensor detects an impact, it records a segment of footage where the incident happened on a separate part of the memory card. Potholes and other road obstructions can set off the sensor and create ‘event files’ (see FAQ’s). In order to allow the unit to continually record, it will overwrite the oldest file once full / max event files are reached. Please refer to the Recording Times Chart at the end of this booklet to understand how long the recording will remain on your memory card. If you are involved in an incident and are unsure if there is sufficient memory, it is better to power down the camera and remove the card than risk the evidence being overwritten.
When the data recorded is played through the software, you will see the video, date / time of video, speed of vehicle, G-force data and overlay of vehicle movements on Google Maps* (*internet connection required). It is possible to play back video using your computer’s media player, but you will only see the video.
The system itself requires no maintenance. The memory card fitted to your system does however require some maintenance. This is to format the memory card (for details of how to format a memory card, see FAQ’s). Most fleets carry this out as part of the vehicle 4-6 weekly vehicle check as it ensures your memory card is kept in good working order. We highly recommend that this format is carried out as part of this check. For domestic users we suggest every 2 months.
Note: Prior to removing the memory card, ensure the camera is not recording (no power to the unit). Failure to do so may result in corrupt files.
Your RoadHawk system is covered by a 2 year no quibble warranty. If you have a problem with your system that cannot be solved by our technical support team, we will replace your camera with a new unit.
In some cases, even if you have been involved in an accident, it is possible to continue driving, however, unless you can be sure the memory card is of sufficient size as to not overwrite the recording of the incident, we recommend you remove the memory card post-accident and use a spare card for the rest of your journey. (Turn off power to the unit before removing the card). It is extremely important not to allow the SD card to overwrite and risk wiping any accident. This may affect the insurer’s ability to exonerate the driver and the speed to progress the claim.
There is a save function next to the file name in the software. You should be able to email the event file to your insurance company. It is important to submit this file as soon as possible following a potential claim and should clearly state your insurance policy / reference number. It is important to always quote the insurer’s reference number in any email sent to them to allow easy transfer to the claims file and avoid the risk of the data becoming detached from the claim and lost.
If you have problems emailing the files or if the insurer needs you to send over a large amount of files, you can do this by using file transfer or cloud websites. Remember: Even if you believe you / your driver may be at fault, submission of the video to your insurer early will allow them to make a rapid assessment of liability - processing the claim in a more efficient manner. This may lead to either exonerating the driver, mitigating the claim (saving you money) or even avoiding a claim together. It is not unusual to find that although it looks as if you are at fault, you have been subject to a staged accident or fraudulent claim.
Why don’t you have a screen?
The easiest answer is ‘why do you need one?’ In truth, the construction in use regulations for motor vehicles is the main reason. But anything that can distract a driver is not the best solution for a road safety product.
How do I know the camera is pointing in the right direction?
The RoadHawk should be professionally fitted by an authorised Volvo dealer, they will ensure the camera is set up properly.
How do I review the footage?
The SD card is simply put into a computer and the RoadHawk software will show the video, date/ /time, location, impacts and speed of the vehicle. Video can be saved from the software and the memory card formatted here too.
Why format the SD card?
It is recommended the SD memory card is formatted every couple of months. This is general maintenance, keeping the card in full working order and only takes a matter of a couple of minutes from removing the card, formatting in the software and refitting the card.
How to format a memory card:
There is a facility to format the memory card through the software. Simply insert the memory card into your PC or MAC and start the RoadHawk software. The format function is towards the top right of the software screen.
If after this process you are still having problems try a full format (as above without the ‘quick format’ box checked.
Please note: When consistently overwriting a SD card, they can fail. SD cards only have a limited amount of read/write cycles and they can go wrong.
Using MAC computer.
If you have problems formatting using your MAC try www.sdcard.org (SD Formatter 4.0)
My camera is not locking on to GPS:
I cannot see Google Maps displayed when playing back the video on computer:
The LED’s are not turning off when the camera is powered down:
The camera chimes every few seconds even when not moving:
The 2 LED’s on my camera keep flashing:
Camera says’ SD card or camera error’:
My camera creates lots of "Event" files
The camera is not powering up:
The time on video is incorrect:
This needs to be activated manually via the software.
There is a reflection of video on windscreen:
The camera continues to record even when I turn the ignition off:
Recording times on DC-2 camera (approx.)
|8GB memory card||6hrs, 25min||90 events|
|64GB memory card||39hrs||750 events|
|128GB memory card||78hrs||1500 events|
|8GB memory card||3hrs, 15 min||45 events|
|64GB memory card||18hrs||375 events|
|128GB memory card||36hrs||750 events|
|8GB memory card||1hr, 30min||22 events|
|64GB memory card||9hrs, 15min||180 events|
|128GB memory card||18hrs, 30min||375 events|